Diamonds Direct, located at 3230 Severn Ave, Metairie, LA 70002, is a highly regarded jewelry store that specializes in engagement ring creation and offers a wide array of other fine jewelry options. The store has received a total of 347 reviews, showcasing its dedication to customer service and quality products.

Customers frequently praise the knowledgeable staff, including diamond experts like Sasha and Charity, who are highlighted for their personalized guidance during the engagement ring selection process. The expert advice provided helps customers understand the intricacies of diamonds, ensuring a confident choice for such an important purchase. Many reviews mention the welcoming atmosphere of the store, where clients are treated with respect and attention without feeling pressured to make a purchase.

Despite the overwhelming positive feedback, some customers have reported instances of less-than-stellar experiences, primarily involving perceived shortcomings in service during busy periods or specific issues with product quality.

Overall Sentiment from Online Customer Reviews:
Positive: 91%
Neutral: 5%
Negative: 4%

Best Review: Josh appreciated the extensive selection of diamond stud earrings and praised the friendly and knowledgeable staff for their excellent service.

Worst Review: Jean expressed dissatisfaction, stating that they felt pressured into considering a diamond that did not meet their standards, which affected their overall visit.

Operating Hours:
| Day | Hours |
|-----------|-------------------|
| Monday | 10:00 AM - 7:00 PM |
| Tuesday | 10:00 AM - 7:00 PM |
| Wednesday | 10:00 AM - 7:00 PM |
| Thursday | 10:00 AM - 7:00 PM |
| Friday | 10:00 AM - 7:00 PM |
| Saturday | 10:00 AM - 6:00 PM |
| Sunday | Closed |

Staff Members:
- Sasha Sergutin
- Charity Brown
- Adi Chung
- Cesar Fuentes

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.