Kay Jewelers, located at 3660 Veterans Memorial Blvd., Ste. A, Metairie, LA 70002-5836, is a well-known establishment in the jewelry sector, particularly for its engagement ring creation and customer service. The store operates in Jefferson Parish and features a range of services including custom and special orders, jewelry maintenance and repair, diamond upgrades, gold exchange, and appraisals. The knowledgeable staff, which has received commendations for their personalized service, aims to assist customers through every step of the engagement ring process.

The store is open at the following hours:
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM

Overall Sentiment from Online Customer Reviews:
The overall sentiment from 54 reviewed comments indicates a mixed atmosphere. Approximately 55% of the reviews reflect positive experiences, while 30% express negative sentiments, with about 15% being neutral.

Best Review:
Pamela praised the store for her beautiful diamond cross necklace, ring, and bracelet, highlighting her absolute love for the pieces and the quality of service received.

Worst Review:
Teenah reported significant frustration after not receiving the promised engagement ring on time, feeling a lack of urgency from the staff regarding her situation.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.