J and J Jewelers operates in the jewelry sector with a focus on providing personalized services for engagement ring creation. Located at 36 Gibraltar Drive, Morris Plains, NJ, they offer a wide range of fine and fashion jewelry, alongside custom designs and luxury watches. The store is known for its commitment to quality, with many customers praising the significant selection and positive customer service.
Customer reviews totaled 35, depicting an array of sentiments regarding the establishment.
Overall Sentiment from Online Customer Reviews:
Positive: 60%
Neutral: 20%
Negative: 20%
The significant portion of positive reviews highlights friendly interactions and a good selection of engagement rings. Customers often remark on the helpfulness of the staff and their ability to assist in creating unique custom pieces. However, some reviews reflect dissatisfaction about customer service experiences, mentioning rudeness from staff during various visits.
Best Review:
A customer named Kenneth expressed appreciation for the fair deals and respectful treatment received during visits, praising the support from long-time employee Kirk.
Worst Review:
Brandi shared a negative experience, describing a visit where she felt rudely treated while shopping, leading to a very disappointing interaction.
Operating hours for J and J Jewelers are as follows:
- Monday to Friday: 9 AM - 6 PM
- Saturday: 10 AM - 5 PM
- Sunday: Closed
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 70%
Total Customer Feedback Reviewed: 35
Store Phone Number: 5048885955