Zales Jewelers, located in the Lakeside Shopping Center at 3301 Veterans Memorial Blvd, Ste 87, Metairie, LA 70002-7657, offers a comprehensive range of services for creating engagement rings and other fine jewelry. This establishment is recognized as America's diamond store, providing a variety of engagement ring options, custom designs, and repair services, catering to customers’ unique preferences.

The store is noted for its friendly and knowledgeable staff, who assist customers throughout the engagement ring creation process, ensuring personalized service. However, reviews indicate a mixed sentiment regarding customer experiences. Many customers praise the attentive and helpful nature of staff members like Alexis and Angela. They commend the service provided and the beautiful selection available, often highlighting the staff's efforts to make the shopping experience enjoyable and seamless.

Conversely, several customers have reported negative experiences, mentioning issues related to communication and service efficiency. Some expressed frustration over delays in order processing and difficulties in resolving issues, suggesting that improvements could be made in customer service responsiveness.

Overall, Zales Jewelers operates in Jefferson Parish, Louisiana, with a total of 162 reviews, reflecting a balance of positive and negative sentiments.

Overall Sentiment from Online Customer Reviews:
Positive: 65%
Neutral: 15%
Negative: 20%

**Operating Hours:**
- Thursday: 10 AM - 7 PM
- Friday: 10 AM - 8 PM
- Saturday: 10 AM - 8 PM
- Sunday: 12 PM - 6 PM
- Monday: 10 AM - 7 PM
- Tuesday: 10 AM - 7 PM
- Wednesday: 10 AM - 7 PM

**Staff Members:**
- Alexis
- Angela

Best Review:
A customer commended the service provided by Alexis, highlighting her helpfulness and knowledge in guiding them through the selection process for an engagement ring, making the experience pleasant.

Worst Review:
Another customer expressed dissatisfaction with the store's service, sharing frustrations about delays and poorly handled orders, ultimately discouraging them from returning.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.