Eaton Custom Jewelers, located at 5200 McDermott Rd, Suite 205, Plano, TX 75024, is highly regarded for its expert engagement ring creation and exceptional customer service. With over 35 years of experience in the jewelry industry, Eaton Custom Jewelers has made a name for itself in the Dallas-Fort Worth area, specializing in custom-designed engagement rings and various jewelry repairs. The owner, David, and his team are recognized for their attention to detail, professionalism, and ability to bring customers' visions to life.

Customers praise the shop for its friendly atmosphere and high-quality craftsmanship, as reflected in a total of 189 reviews. Positive feedback often highlights the personalized service, unique designs, and outstanding results that exceed expectations. Many clients express satisfaction with their custom pieces, noting that the team is approachable and knowledgeable, making the process of selecting and creating an engagement ring feel effortless.

However, there are some negative reviews, with a few customers reporting issues related to communication and unexpected design changes. Such experiences have led to concerns regarding the overall consistency of customer satisfaction, though they do not overshadow the largely positive feedback.

Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%

**Opening Hours:**
- Tuesday: 10:00 AM - 5:00 PM
- Wednesday: 10:00 AM - 5:00 PM
- Thursday: 10:00 AM - 5:00 PM
- Friday: 10:00 AM - 5:00 PM
- Saturday: 10:00 AM - 5:00 PM
- Sunday: Closed
- Monday: Closed

**Staff Members:**
- David Eaton

Best Review:
Natalie commended the shop for promptly fixing a sentimental chain, appreciating both the service and the unique jewelry selections available.

Worst Review:
Michael described a frustrating experience when his wife's ring was altered without consent, resulting in a design he felt was poorly executed and not aligned with his expectations.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.