Rich Jewelers, located at 601 W Parker Rd Ste 116, Plano, TX 75023, is a family-owned and operated jewelry store that has been serving the community since 1980. Known for its personalized service, Rich Jewelers specializes in engagement ring creation and offers a variety of jewelry repair and design services. Customers have noted the knowledgeable staff, particularly praising the service provided by Rich. The store operates in Collin County and focuses on ensuring customer satisfaction while providing high-quality craftsmanship.

Reviews encompass a mix of sentiments. Positive feedback highlights exceptional customer service, reasonable pricing, and high-quality work on repairs and custom designs. Customers often express appreciation for the honesty and transparency of the staff. Conversely, negative reviews mention instances of poor customer service, including delays in communication and issues with products not meeting expectations.

Overall Sentiment from Online Customer Reviews:
Positive: 60%
Neutral: 10%
Negative: 30%

Best Review:
Bridget relayed her satisfaction with the quick repair of her necklace, appreciating the friendly greeting and the reasonable price for the service.

Worst Review:
Mark mentioned that the store had closed several months prior due to illness, reflecting concerns from customers about availability.

Operating Hours:
- Monday: 10:00 AM - 6:00 PM
- Tuesday: 10:00 AM - 6:00 PM
- Wednesday: 10:00 AM - 6:00 PM
- Thursday: 10:00 AM - 6:00 PM
- Friday: 10:00 AM - 6:00 PM
- Saturday: 10:00 AM - 3:00 PM
- Sunday: Closed

Staff Mentioned:
Rich (owner)

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.