Zales Jewelry, located at 6121 W Park Blvd Ste C, Plano, TX 75093, operates in Collin County. With a contact number of (469) 366-0690, this jeweler offers an extensive range of services focused on engagement ring creation, including custom designs and expert consultations.

Customer reviews indicate a mixed sentiment regarding the store's services. On platforms such as Google and Yelp, the total number of reviews stands at 48, with sentiments reflecting both satisfaction and disappointment. Positive reviews highlight the attentive service received from staff members, particularly the commendable assistance provided during the selection and customization of engagement rings. However, negative reviews often mention poor customer service experiences, especially regarding timely order fulfillment and handling concerns regarding quality.

Overall Sentiment from Online Customer Reviews:
- Positive: 45%
- Neutral: 20%
- Negative: 35%

Best Review: Shelli commended the store for exceptional customer service and acknowledged a particular employee who went above and beyond to assist with her purchase.

Worst Review: Vickie expressed frustration over an unfulfilled order, describing a lack of communication and care from the staff, leading to a negative experience just days before her wedding.

Hours of Operation:
- Monday: 10:00 AM - 9:00 PM
- Tuesday: 10:00 AM - 9:00 PM
- Wednesday: 10:00 AM - 9:00 PM
- Thursday: 10:00 AM - 9:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 12:00 PM - 6:00 PM

Staff: Notable employees mentioned include Tina, Laryssa, Amy, and Payden.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.