Terry Ulrich Jewelers, located at 3115 W Parker Rd Ste 530, Plano, TX 75023, is a noteworthy destination for those seeking custom engagement rings and a variety of jewelry services. The store has collected a total of 271 reviews, reflecting a diverse range of customer experiences. With a focus on engagement ring creation, the staff, including owner Willy Altamirano, are praised for their kindness, professionalism, and attention to detail.

The range of services includes custom design, jewelry repair, watch battery replacement, and more. Customers report a friendly atmosphere, with staff members often taking the time to ensure that their clients are satisfied with their pieces. Many reviews highlight the quick turnaround times and the quality of craftsmanship. However, some negative reviews point to instances of lowball offers for items being sold, causing some frustration among customers.

Overall Sentiment from Online Customer Reviews:
Positive sentiment: 75%
Neutral sentiment: 15%
Negative sentiment: 10%

**Opening Hours:**
- Monday: 10:00 AM - 6:00 PM
- Tuesday: 10:00 AM - 6:00 PM
- Wednesday: 10:00 AM - 6:00 PM
- Thursday: 10:00 AM - 6:00 PM
- Friday: 10:00 AM - 6:00 PM
- Saturday: 10:00 AM - 4:00 PM
- Sunday: Closed

**Staff Members:**
- Willy Altamirano

Best Review:
Carl praised the welcoming environment and the exceptional service provided by Willy and his team, highlighting their ability to make customers feel comfortable and valued.

Worst Review:
Kristen expressed frustration over feeling undervalued after being offered a significantly lower price than expected for her jewelry, stating she felt unappreciated during her visit.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.