Zales Jewelers, located at 811 N Central Expy Ste 1450, Plano, TX 75075, offers a variety of services focusing on engagement ring creation. With an established history as a chain retailer, they provide a wide selection of diamond and precious jewelry in both classic and contemporary styles. The store operates in Collin County and can be reached at (972) 423-8225.

Despite the store's offerings, customer experiences reflect a mix of satisfaction and frustration regarding the service. Many appreciate the knowledgeable staff and selection, indicating a positive engagement ring creation experience. However, others have reported dissatisfaction with wait times and customer service interactions, leading to a perception of inconsistency in overall service quality.

Overall Sentiment from Online Customer Reviews:
- Positive: 35%
- Neutral: 20%
- Negative: 45%

Customer reviews reveal significant frustration with customer service, including issues related to delayed orders and poor communication.

Best Review: Landon highlighted the good service and selection available at Zales, appreciating the knowledgeable staff.

Worst Review: A customer named Heather recounted a troubling experience regarding a ring resizing, detailing long wait times and multiple issues with the ring’s quality, which ultimately left them dissatisfied with the overall service.

Operating Hours:
- Monday to Saturday: 10:00 AM - 8:00 PM
- Sunday: Closed

Staff members mentioned in reviews include the store manager, but specific names of owners were not provided.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.