Located at 73320 El Paseo, Ste 1, Palm Desert, CA 92260, Elizabeth Sass Fine Jewelry has been serving the community since 1982, specializing in custom jewelry design, including engagement rings. The store prides itself on quality craftsmanship and attention to detail, creating personalized pieces that represent cherished moments.

Customer feedback highlights a strong emphasis on positive service experiences. Many reviews commend the attentive and professional staff, including Joseph and Fernando, for their personalized approach to custom engagement ring design and repairs. The broader atmosphere of the shop is described as friendly and welcoming, making it an excellent choice for couples looking to create unique engagement rings.

On the downside, some negative reviews mention instances of unsatisfactory customer service, suggesting a lack of attentiveness in certain situations. However, these appear to be outliers in an overall positive experience.

Overall Sentiment from Online Customer Reviews:
Positive: 72%
Neutral: 20%
Negative: 8%

**Opening Hours**:
- Tuesday to Friday: 10:00 AM - 4:00 PM
- Saturday: 10:00 AM - 4:00 PM
- Monday and Sunday: Closed

Staff mentioned:
- Joseph S.
- Fernando

Best Review: A customer praised the store's exceptional customer service and the ability to create personalized jewelry that exceeded their expectations.

Worst Review: Another reviewer expressed dissatisfaction over a perceived lack of assistance during their visit, feeling that the service did not meet their needs.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.