Hartman Jewelers, located at 73290 El Paseo Ste 2, Palm Desert, CA 92260, is a highly regarded jeweler known for its exceptional engagement ring creation and personalized services. With a total of 86 reviews, the store has established itself as a trusted name in the jewelry community, particularly in Riverside County.

The dedicated owner, Butch Hartman, along with his knowledgeable staff, focuses on custom, handcrafted jewelry that caters to every special occasion. They offer full service jewelry and watch repair, including resizing engagement rings and crafting beautiful bespoke pieces. Customers appreciate the warm atmosphere and the one-on-one attention that makes them feel valued and cared for during the entire process of selecting or designing an engagement ring.

Positive reviews highlight the exceptional customer service and the skillful craftsmanship on display, with many clients expressing satisfaction with how their personalized designs turn out. They commend the integrity and honesty of the staff, who often go above and beyond to help clients, even refusing payment for small repairs or maintenance services as a gesture of goodwill.

However, some negative feedback indicates concerns about communication and fulfillment timelines. A few patrons noted delays in service or lack of attention during their visits, emphasizing the need for improvement in customer engagement during busy periods.

Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%

Best Review:
A customer appreciated the warm and attentive service of Butch Hartman, mentioning how their engagement ring was resized and returned looking brand new, with an excellent price for the work done.

Worst Review:
Another review expressed dissatisfaction regarding a lack of communication and service delays when a ring repair took significantly longer than expected, leaving the customer frustrated over the poor customer experience.

**Opening Hours:**
| Day | Hours |
|-----------|---------------------|
| Monday | 10:00 AM - 5:00 PM |
| Tuesday | 10:00 AM - 5:00 PM |
| Wednesday | 10:00 AM - 5:00 PM |
| Thursday | 10:00 AM - 5:00 PM |
| Friday | 10:00 AM - 5:00 PM |
| Saturday | 10:00 AM - 5:00 PM |
| Sunday | Closed |

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.