Kay Jewelers, located at 72840 HWY 111, Ste. V430 A, Palm Desert, CA 92260-3324, is a reputable jewelry store in Riverside County specializing in engagement ring creation and exceptional customer service. The store is open during the following hours:

| Day | Hours |
|-----------|-----------------|
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |
| Monday | 11:00 AM - 7:00 PM |
| Tuesday | 11:00 AM - 7:00 PM |
| Wednesday | 11:00 AM - 7:00 PM |
| Thursday | 11:00 AM - 7:00 PM |
| Friday | 10:00 AM - 8:00 PM |

With a total of 147 customer reviews, Kay Jewelers has a mixed reputation. Positive feedback often highlights the knowledgeable and friendly staff who provide personalized attention, making the engagement ring selection process enjoyable. Customers appreciate the variety of options available and report that staff members show genuine care in helping clients find the perfect piece, with particular praise for associates such as Amir and Jose, who have been noted for their professionalism and patience.

On the flip side, several negative reviews express concerns about inconsistencies in pricing and customer service. Some customers felt pressured into purchasing warranties or faced issues with the quality and service aspects, leading to frustrations.

Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 20%
Negative: 10%

Best Review:
Martha shared her positive experience about working with Jose, highlighting his helpfulness and patience in guiding her through the engagement ring selection process, resulting in her getting the ring of her dreams.

Worst Review:
Katie criticized the service at Kay Jewelers, stating that her fiancé was sold the wrong engagement ring and faced unprofessional behavior when attempting to resolve the issue, which left her feeling dissatisfied and frustrated.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.