Zales Jewelers, located at 72840 CA-111, Ste. R337, Palm Desert, CA 92260, is a reputable choice for those seeking engagement ring creation and exceptional service in Riverside County. The store is known for its extensive selection of fine jewelry and engagement rings, appealing to various styles and preferences. Customers can benefit from in-store jewelry consultations, custom jewelry design, and repair services, ensuring personalized assistance throughout the entire process of selecting or creating an engagement ring.

The reviews reflect a mix of sentiments. Positive feedback highlights the knowledgeable and friendly staff, including notable mentions of employees like Lupe and Aura for their supportive and attentive service. Many reviews commend the store for its welcoming atmosphere and high-quality jewelry.

Conversely, some reviews identify issues with customer service, pointing to delays in order fulfillment and communication breakdowns. A few customers have expressed dissatisfaction regarding warranty claims and the overall management of their experiences.

Overall sentiment from online customer reviews:
- Positive: 60%
- Neutral: 20%
- Negative: 20%

Best Review: A customer praised the exceptional service they received while searching for a perfect ring, specifically highlighting the attentiveness of the staff who went above and beyond to educate and assist in the selection process.

Worst Review: One customer reported frustration with a delayed order and poor communication regarding their wedding band, noting a lack of accountability from the staff which led to a last-minute scramble for a replacement.

**Operating Hours:**
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.