The Estate Jewelry Collection, located at 73470 El Paseo Ste F4, Palm Desert, CA 92260, is a distinguished jeweler specializing in fine jewelry, particularly in custom engagement ring creation. With a significant reputation in the area, the store operates under the expertise of owner Lesley Portman, a GIA Graduate Gemologist.

Positive reviews highlight the knowledgeable and friendly staff, making it a go-to destination for customers looking to buy or sell jewelry. Many praise the unique selection of vintage and contemporary pieces, stating that the store offers attentive customer service without aggressive sales tactics. Reviewers mention the transparency and trustworthiness in the appraisal process, with many expressing satisfaction with their jewelry transactions.

However, there are some negative sentiments as well. A few customers reported encounters with staff that did not meet their expectations in terms of customer service, specifically mentioning a lack of professionalism during interactions.

Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 15%
Negative: 10%

Operating hours are as follows:
- Thursday: 10:30 AM – 5:00 PM
- Friday: 10:30 AM – 5:00 PM
- Saturday: 10:30 AM – 5:00 PM
- Sunday: Closed
- Monday: 10:30 AM – 5:00 PM
- Tuesday: 10:30 AM – 5:00 PM
- Wednesday: 10:30 AM – 5:00 PM

Staff: Lesley Portman

Best Review:
Amy praised the store for its unique offerings and the knowledgeable staff, highlighting that the team has been a trusted source for her jewelry needs for over a decade.

Worst Review:
Linda expressed frustration about her experience with a particular staff member, describing the interaction as rude and condescending, which led her to take her business elsewhere.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.