Bess Friedheim Jewelry, located at 9181 W 151st St, Orland Park, IL 60462, is a respected jewelry store specializing in engagement ring creation and exceptional customer service. The owner, Wendy Friedheim, is praised for her knowledge and dedication to helping customers find the perfect ring while providing insights into various aspects of jewelry selection. Reviews highlight a wide range of services, including custom designs and resizing, making the store a notable choice for those seeking personalized jewelry experiences.

Operating hours are as follows:

| Day | Hours |
|-----------|------------------|
| Monday | Closed |
| Tuesday | 11:00 AM - 6:00 PM |
| Wednesday | 11:00 AM - 6:00 PM |
| Thursday | 12:00 PM - 8:00 PM |
| Friday | 11:00 AM - 6:00 PM |
| Saturday | 11:00 AM - 5:00 PM |
| Sunday | Closed |

Overall Sentiment from Online Customer Reviews:
The reviews compiled from various platforms indicate a generally positive sentiment towards Bess Friedheim Jewelry. Out of 21 reviews, approximately 76% express satisfaction, while 10% remain neutral and 14% reflect negative experiences.

Highlights from the feedback reveal consistent themes of warmth and expertise among the staff, particularly Wendy, though some customers have experienced issues with service timing and communication.

Best Review:
A customer, praising the exceptional service and quality of their engagement ring, speaks highly of the knowledgeable staff and the unique selection available at Bess Friedheim Jewelry.

Worst Review:
One reviewer shared a frustrating experience regarding the delayed creation of a custom wedding band, which led to a loss of trust in the service due to repeated miscommunication about the status of the ring.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.