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Zales Jewelers at Orland Square offers a wide array of engagement ring services, ensuring that customers find the perfect symbol of their love. Located at 128 Orland Square Mall, Ste. A08 A, Orland Park, IL 60462-3209, this store is operational in Cook County. Known for quality craftsmanship since 1924, Zales specializes in custom jewelry creation, including stunning engagement rings tailored to individual preferences.
The store provides a variety of services, such as custom jewelry design, jewelry and watch repairs, cleaning and inspection, as well as trade-in and upgrade options. Customers can choose to shop online and pick up their purchases in-store, among other conveniences. The staff, including noted associates like Grace and Kassandra, are frequently commended for their professionalism and attentiveness, contributing to a positive shopping atmosphere.
However, reviews also highlight areas for improvement, notably regarding customer service experiences. While many customers praise the helpful and knowledgeable staff, some feedback points to inadequate responses from associates, leading to frustrating interactions.
Overall sentiment from online customer reviews:
Positive: 46%
Neutral: 10%
Negative: 44%
**Highlighted Reviews:**
**Best Review:** A customer expressed satisfaction with the attentive service received from Grace, highlighting her professionalism during the engagement ring purchase process and appreciation for the supportive atmosphere.
**Worst Review:** A negative evaluation detailed a customer's frustrating experience with unresponsive staff regarding a wedding ring inspection and a sense of being overlooked in favor of other customers.
**Opening Hours:**
| Day | Hours |
|-----------|----------------------|
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 9:00 PM |
| Saturday | 10:00 AM - 9:00 PM |
| Sunday | 11:00 AM - 6:00 PM |
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 51%
Total Customer Feedback Reviewed: 165
Store Phone Number: (708) 349-1490
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