Kay Jewelers Orland Square Mall, Orland Park, IL

Kay Jewelers, located at 548 Orland Square Dr, Orland Park, IL 60462-3217, is a prominent jewelry retailer known for its exceptional engagement ring creation services. With a phone number of (708) 364-1879, the store is part of a reputable chain that has been serving customers since 1916. The store operates in Cook County and provides a wide variety of jewelry maintenance, repair, custom creations, and financing options to help customers find the perfect engagement ring.

The staff at this location has received praise for their commitment to customer service, with many reviews highlighting the helpfulness and knowledge of associates, particularly individuals like Benita and Josephine, who consistently deliver a warm and accommodating shopping experience. However, some reviews also reflect instances of overcrowding and difficulties in receiving prompt service during busy times, indicating a need for further attention to customer experience in those situations.

Overall Sentiment from Online Customer Reviews:
The overall sentiment from online reviews is moderately positive, with approximately 65% positive responses, 20% neutral, and 15% negative feedback from the 143 reviews analyzed.

Opening Hours:
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 7:00 PM

Staff Members:
- Benita
- Josephine

Best Review: Jason commended the staff's exceptional service, particularly highlighting an associate named Benita for her helpfulness and friendliness during a ring selection process.

Worst Review: Ro found the store crowded and chaotic, expressing disappointment in the lack of service while searching for specific jewelry pieces, leading to an online purchase instead.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.