James & Sons, Custom Engagement Rings in Orland Park , IL

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86% Score | James & Sons in Orland Park IL

James & Sons Fine Jewelers, located at 14205 S LaGrange Rd, Orland Park, IL 60462, offers a distinguished experience for those in search of engagement rings and various jewelry pieces. This family-owned jeweler has built a reputation for exceptional customer service and high-quality products over nearly 60 years of operation.

The store boasts a wide selection of engagement rings, with the team focused on creating personalized pieces that celebrate unique love stories. The knowledgeable staff, including notable associates such as Bonnie, Jean, and Tiffany, provide attentive service and expert guidance throughout the engagement ring creation process. Customers frequently commend the assistance they receive, particularly highlighting the patience and expertise in helping them find the perfect ring. Reviewers have shared sentiments of satisfaction regarding the store's willingness to help clients under tight timeframes and their ability to repair and restore cherished pieces.

However, there have been some critiques about the time it takes to receive orders and follow-ups on requests, leading to a few customers feeling frustration regarding communication lapses. Despite these mixed sentiments, the store remains a favored choice for many jewelry needs in Cook County.

Overall Sentiment from Online Customer Reviews:
Positive: 81%
Neutral: 10%
Negative: 9%

**Best Review:** A customer praised Tiffany for her exceptional service in designing a custom engagement ring, highlighting her patience and guidance throughout the process.

**Worst Review:** A reviewer expressed disappointment about the lack of timely communication regarding their wedding band upgrade, feeling that their concerns were not adequately addressed, and ultimately felt dissatisfied with the overall experience.

Operating Hours:
- Tuesday: 11:00 AM – 7:00 PM
- Wednesday: 11:00 AM – 7:00 PM
- Thursday: 11:00 AM – 7:00 PM
- Friday: 11:00 AM – 7:00 PM
- Saturday: 10:00 AM – 5:00 PM
- Sunday: 12:00 PM – 5:00 PM
- Monday: Closed

Staff members mentioned: Bonnie, Jean, Tiffany, and Brian.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.*

Positivity Score: 86%
Total Customer Feedback Reviewed: 1609

Store Phone Number: 7082261467

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86%

Positivity Score How We Built a Positivity Score You Can Rely On? Our positivity score reflects genuine customer sentiment by blending positive feedback and neutral experiences and considering negative insights for a balanced perspective you can trust.

A word from the team at James & Sons

Chicago has some of the best places to propose in the US, including the Skyline, Lake Michigan, The Bean, and other scenic Places in Chicago. The skyline on Lake Michigan is one of the most popular places to propose in the city. The Bean is not only just a tourist attraction but an engagement attraction as well. And we have an incredible selection of restaurants around the city that can't be beat!

The Christmas season can't be beaten in Chicago! It's a magical time of year, and one of the best times to buy a diamond engagement ring. With our scenic city locations and the holiday decorations covering the area, it's the perfect time to get engaged.

All of our engagement rings that we sell at all of our James & Sons locations in Chicago, Orland Park, and Schererville comes with the top service and quality that our reputation has provided over the last 50 years. Our jewelry service is reliable and trustworthy, coming with expertise and commitment to providing our customers with the best! In regards to our engagement ring services, it usually takes between 2-3 weeks to create the ring at our jewelry store.

One of our clients took a surprise trip to New York and ended up proposing on a tour bus around Manhattan. Of course he proposed with the engagement ring from our jewelry store. Although it wasn't Chicago, it was still memorable. And then the couple came back here and celebrated their engagement in our great city.

Both the Halo and Solitaire have become quite popular engagement rings in Chicago. They are both stunning rings, perfect for any new bride. And along with these settings, the Round has been our top diamond shape at James & Sons Fine Jewelers in Chicago.

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