Futer Bros. Jewelers is a prominent jeweler located at 2820 Whiteford Rd, Suite 2, York, PA 17402. Known for crafting exquisite engagement rings and offering excellent customer service, this family-owned business has been in operation since 1932. They provide a range of jewelry services, specializing in custom engagement ring design, resizing, and repairs. Customers appreciate the knowledgeable staff, including MaryAnne, who assist in creating personalized pieces that meet specific needs.
The jeweler has received 379 reviews overall, reflecting a mix of positive sentiments about its services and some less favorable experiences. The prevailing atmosphere is welcoming and professional, leading to a general positive sentiment score of 85% positive, 10% neutral, and 5% negative among customers.
Positive sentiments focus on the attentive service, exceptional quality of craftsmanship, and the ability to create one-of-a-kind pieces. Customers have praised the efficient service and the talented bench jeweler. On the other hand, some negative experiences highlight issues with repairs or service speed.
**Overall Sentiment from Online Customer Reviews:**
- Positive: 85%
- Neutral: 10%
- Negative: 5%
**Best Review:** Stephen commended the kind and professional staff, emphasizing the goldsmith's remarkable talent in handling jewelry repairs, indicating a high level of satisfaction.
**Worst Review:** Roy mentioned dissatisfaction after having a battery replaced in a watch, noting that scratches occurred during the service and feeling disappointed with the jeweler's response.
**Opening Hours:**
- Monday: Closed
- Tuesday to Friday: 10:00 AM - 6:00 PM
- Saturday: 10:00 AM - 4:00 PM
- Sunday: Closed
**Staff Members:** MaryAnne
Positivity Score: 90%
Total Customer Feedback Reviewed: 379
Store Phone Number: 7177552366
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