Munchel Brothers Jewelry and Coin Exchange is a well-regarded jeweler located in York County, PA, specializing in engagement ring creation and providing a wide array of jewelry-related services. With a strong emphasis on customer service, this family-owned store is praised for its friendly and knowledgeable staff, led by owners who have over 40 years of experience in the jewelry business. They offer custom engagement ring design, jewelry repair, and purchasing services for gold, silver, platinum, and coins.
The store has received a total of 116 reviews, reflecting a mix of customer experiences. Positive feedback highlights the helpfulness and professionalism of the staff, with many customers expressing satisfaction with their engagement rings and the attentive service provided. On the other hand, some customers have voiced concerns over pricing practices and the clarity of return policies.
Overall Sentiment from Online Customer Reviews:
Positive sentiment: 85%
Neutral sentiment: 10%
Negative sentiment: 5%
Operating hours are as follows:
| Day | Hours |
|-----------|------------------|
| Monday | 10:00 AM - 6:00 PM |
| Tuesday | 10:00 AM - 6:00 PM |
| Wednesday | 10:00 AM - 6:00 PM |
| Thursday | 10:00 AM - 6:00 PM |
| Friday | 10:00 AM - 6:00 PM |
| Saturday | 10:00 AM - 5:00 PM |
| Sunday | Closed |
Staff members mentioned include Jack Munchel, who is noted for his commitment to customer satisfaction and expertise in the field.
Best Review:
Jackelyn praised the store for its great prices, awesome staff, and beautiful pieces, highlighting the friendly environment and the quality of service received.
Worst Review:
Brian expressed disappointment, describing the store as resembling a pawn shop, criticizing the pricing structure and suggesting that customers should do research before engaging with the store.
* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 90%
Total Customer Feedback Reviewed: 116