Zales Jewelers - York Galleria in York PA
Zales Jewelers specializes in engagement ring creation and offers a range of services to meet the needs of customers in York County, Pennsylvania. Located at 2899 Whiteford Rd., Spc. 226 A, York, PA 17402-8902, the store is well-regarded for its extensive collection of diamond jewelry and its knowledgeable staff. Customers have praised the exceptional customer service, particularly from staff members such as Flo, who is noted for being informative and attentive throughout the selection process.
Operating hours for Zales Jewelers are as follows:
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 5:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
With a total of 193 reviews, sentiments among customers appear to be mixed.
Overall Sentiment from Online Customer Reviews:
Positive: 80%
Neutral: 10%
Negative: 10%
Positive reviews highlight the high level of service provided, with many customers appreciating the patience and expertise of staff like Flo, who takes the time to educate clients on their options. Customers have shared success stories about finding their dream engagement rings with the assistance of friendly and knowledgeable associates.
In contrast, some negative experiences noted include instances of customer dissatisfaction with service quality and the handling of jewelry issues, which have been addressed publicly by the management.
Best Review:
A customer named Dwayne highlighted the outstanding service from Flo, mentioning how seamlessly she assisted in selecting an anniversary ring while providing exceptional customer care.
Worst Review:
In a negative review, a customer named Dave expressed frustration about poor service when trying to get jewelry repaired, stating that he felt ignored and had a disappointing experience overall.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
**Staff Members Mentioned:**
- Flo
- Erika
