Kay Jewelers, located at 670 Town Center Dr., York, PA 17408-4813, prides itself on delivering exceptional service, particularly in the creation of engagement rings. Customers consistently praise the knowledgeable and friendly staff, with many noting standout associates like Katie, Elizabeth, and Israel for their expertise and helpfulness during the selection process. The store offers a wide range of jewelry services, including custom and special orders, jewelry maintenance and repair, and diamond upgrades, ensuring that customers find or create the perfect engagement ring.

However, some reviews indicate occasional issues with customer service, particularly in areas such as communication and follow-up on orders. With a total of 159 reviews analyzed, sentiments vary, but the overall atmosphere suggests a commitment to customer satisfaction, earning a positive sentiment score of 70%, neutral at 20%, and negative at 10%.

Overall Sentiment from Online Customer Reviews:
- Positive: 70%
- Neutral: 20%
- Negative: 10%

Best Review: A customer highlighted Katie's exceptional service, noting her patience and knowledge, which made the ring selection process enjoyable and stress-free.

Worst Review: A customer expressed disappointment over receiving inadequate service during their visit, feeling overlooked compared to other patrons, which led them to seek assistance elsewhere.

Opening Hours:
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM

Staff Members Mentioned: Katie, Elizabeth, Israel

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.