Gold N Carats, located at 7750 N MacArthur Blvd #100, Irving, TX 75063, is a highly regarded jewelry store in Dallas County specializing in custom engagement ring creation and repair services. The store is family-owned and operated, boasting a friendly and knowledgeable team, including Jim Rogers, the certified Master Bench Jeweler, and his wife Lucinda, who excel in providing personalized service to clients looking for bespoke jewelry.

With 256 reviews cataloged, customers highly commend the store for its stunning craftsmanship and attention to detail, especially during the engagement ring creation process. The staff is known for their willingness to listen to clients' needs and provide insightful advice, ensuring every engagement ring reflects the couple's unique style. Many reviews highlight the care and dedication shown by the team, creating a welcoming atmosphere and fostering a sense of trust.

While the majority of reviews lean positive, some concerns have been raised regarding communication and wait times for repairs. However, most customers express satisfaction with the end product, emphasizing the high quality of both custom and repair work.

Overall Sentiment from Online Customer Reviews:
- Positive: 87%
- Neutral: 8%
- Negative: 5%

Best Review: A customer praised Gold N Carats for their excellent service and craftsmanship in creating a custom engagement ring, highlighting the staff's expertise in ensuring the finished product matched their vision perfectly, particularly commending Lucinda's attention to detail.

Worst Review: One customer expressed disappointment concerning a delay in receiving their item and a perceived lack of communication from the store, though they ultimately appreciated the craftsmanship of the finished piece.

Opening Hours:
- Tuesday: 10:00 AM - 6:00 PM
- Wednesday: 10:00 AM - 6:00 PM
- Thursday: 10:00 AM - 6:00 PM
- Friday: 10:00 AM - 6:00 PM
- Saturday: 10:00 AM - 5:00 PM
- Monday & Sunday: Closed

Staff Members:
- Jim Rogers
- Lucinda Rogers

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.