Zales Jewelers, located at 901 W Walnut Hill Ln, Irving, TX 75038, operates in Dallas County and specializes in jewelry retail with a strong focus on creating stunning engagement rings. The store is known for providing a range of services, from custom engagement ring design to jewelry repair and cleaning.

Customer feedback has highlighted significant issues with craftsmanship and customer service. Many reviews express dissatisfaction with the quality of jewelry, particularly noting that diamonds have fallen out frequently after purchases. There have been reports of poor service when attempting to resolve these issues, with some customers feeling ignored or receiving inadequate assistance.

Conversely, there are positive mentions of the selection available and the responsiveness of some staff, but these are often overshadowed by negative sentiments regarding pricing and the overall purchasing experience.

Overall Sentiment from Online Customer Reviews:
- Positive: 15%
- Neutral: 20%
- Negative: 65%

The store has accumulated a total of 32 reviews, reflecting a primarily negative perception among customers regarding their experiences.

Best Review:
A customer named Sheree mentioned they had been a Zales cardholder for ten years and appreciated the variety of products available, although specific transactional issues were noted.

Worst Review:
Michael expressed frustration over multiple instances where diamonds had fallen from his ring, concluding that the craftsmanship did not meet acceptable standards and pledging to warn others about his experience.

Operating Hours:
- Monday to Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM

Staff members include various associates who interact with customers daily.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.