Helzberg Diamonds, located at 3702 Irving Mall, Irving, TX 75062, is known for specializing in engagement ring creation and a variety of fine jewelry services. With a focus on customer satisfaction, this jeweler offers a selection of ethically sourced diamonds and custom engagement rings. The staff reportedly provides attentive service, assisting customers in finding the perfect piece.

However, customer feedback varies, with some reviews highlighting issues related to ring sizing and customer service experiences. The location's operating hours are as follows:

| Day | Hours |
|-----------|-------------------|
| Monday | 10:00 AM - 9:00 PM|
| Tuesday | 10:00 AM - 9:00 PM|
| Wednesday | 10:00 AM - 9:00 PM|
| Thursday | 10:00 AM - 9:00 PM|
| Friday | 10:00 AM - 9:00 PM|
| Saturday | 10:00 AM - 9:00 PM|
| Sunday | 12:00 PM - 6:00 PM|

The overall sentiment from online customer reviews indicates a mixed atmosphere, with approximately 40% positive, 30% neutral, and 30% negative feedback.

Best Review: A customer named Shasta appreciated the quality of service and was satisfied with the insurance process when her diamond ring was repaired, though she noticed a discrepancy in the diamond size upon pickup.

Worst Review: Kimberly had a negative experience regarding the resizing of her engagement ring, stating that it was returned smaller than expected, and encountered issues with the management's response to her concerns.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Staff mentioned in reviews include Sheri and Barbara.