Gold Plaza is a jewelry store located in Irving, Texas, known for its engagement ring creation and exceptional customer service. Situated at 3747 Irving Mall, Irving, TX 75062, customers can reach out via phone at (972) 570-0988. The store operates with the following hours:

| Day | Opening Hours |
|-----------|---------------------|
| Wednesday | 11:00 AM - 7:30 PM |
| Thursday | 11:00 AM - 7:30 PM |
| Friday | 11:00 AM - 7:30 PM |
| Saturday | 11:00 AM - 7:30 PM |
| Sunday | 12:00 PM - 5:30 PM |
| Monday | 11:00 AM - 7:30 PM |
| Tuesday | 11:00 AM - 7:30 PM |

With a total of 11 reviews analyzed, the overall sentiment from online customer reviews suggests a balanced atmosphere. Positive feedback highlights the friendly service and attention to detail during the engagement ring creation process, contributing to a score of 73% positive, 20% neutral, and 7% negative sentiment.

Positive reviews commend the professionalism and kindness of staff members, notably identifying an employee named Ali Kassam for his excellent service. However, some negative experiences were reported regarding unprofessional service, particularly relating to jewelry repairs.

Best Review: Abidali praised the staff's professionalism, notably mentioning Ali Kassam's respectful approach and commitment to helping customers.

Worst Review: Jacky expressed dissatisfaction over the handling of his watch repair, noting it was returned scratched and not professionally managed.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.