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GD Palace Jewelers, located at 200 Baychester Ave, Bronx NY, 10475, is a jewelry store known for its fine jewelry and engagement ring creation services. With a customer-centric approach, the store offers attentive service especially in crafting unique engagement rings designed to meet individual preferences. The knowledgeable staff is known for providing personalized assistance, guiding clients through the selection process, and ensuring a pleasant shopping experience. However, there are mixed reviews concerning pricing and customer service practices.
The store is situated in an accessible area, making it convenient for shoppers in Bronx County. Customers appreciate the extensive selection of high-quality pieces, including engagement rings, earrings, and pendants while some reviewers have expressed concerns about pricing and after-sales service.
Operating hours are as follows:
| Day | Hours |
|-----------|----------------------------|
| Monday | 10:00 AM - 7:30 PM |
| Tuesday | 10:00 AM - 7:30 PM |
| Wednesday | 10:00 AM - 7:30 PM |
| Thursday | 10:00 AM - 7:30 PM |
| Friday | 10:00 AM - 7:30 PM |
| Saturday | 10:00 AM - 7:30 PM |
| Sunday | 11:00 AM - 5:30 PM |
The store has accumulated 69 reviews, with sentiments varying between positivity and negativity.
Overall Sentiment from Online Customer Reviews:
Positive: 60%
Neutral: 20%
Negative: 20%
Customers frequently commend the staff's helpfulness, particularly noting good experiences with a salesperson named Gabriel, while some have reported dissatisfaction with pricing and customer relations.
Best Review:
Carlos highlighted the welcoming atmosphere at the store, noting the professionalism of the staff who helped his friend find a beautiful chain and provided a great deal on her purchase.
Worst Review:
Jay expressed disappointment concerning the service he received for a watch battery replacement, detailing his negative experience with the staff’s attitude and the quality of service.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 70%
Total Customer Feedback Reviewed: 69
Store Phone Number: 5165936030
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