Kay Jewelers, located at 200 Baychester Ave., Suite 125, Bronx, NY 10475, is a retail jewelry chain specializing in engagement rings and fine jewelry. With a strong commitment to customer service, the store provides a range of services including custom and special orders, jewelry maintenance, repairs, and diamond upgrades. The store operates in Bronx County and features a dedicated team of knowledgeable consultants who assist customers in selecting the perfect engagement ring.

The store currently has a total of 117 reviews. These reviews reflect a mixture of sentiments among customers, with both commendations and critiques being notable.

Overall Sentiment from Online Customer Reviews:
Positive: 67%
Neutral: 20%
Negative: 13%

Positive reviews consistently highlight the excellent customer service provided by staff members, with specific mention of their patience and ability to make the ring purchasing experience enjoyable. Customers frequently mention that they felt well-cared-for during their visits.

Conversely, some negative feedback points to instances of long wait times and experiences where customers felt neglected, particularly when the store was busy.

Best Review:
Frank expressed admiration for the service he received at Kay Jewelers, noting the quick and patient assistance from employees during his visit for a ring inspection.

Worst Review:
Giveler described a disappointing experience where he felt the staff needed to be more attentive, especially when there was a delay in picking up an order, leading to frustration over the service.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

| Operating Hours |
|--------------------------|
| Tuesday: 10:00 AM - 9:00 PM |
| Wednesday: 10:00 AM - 9:00 PM|
| Thursday: 10:00 AM - 9:00 PM |
| Friday: 10:00 AM - 9:00 PM |
| Saturday: 10:00 AM - 9:00 PM |
| Sunday: 11:00 AM - 7:00 PM |
| Monday: 10:00 AM - 9:00 PM |

Staff members mentioned in reviews include Isa, Ebony, and Jessie.