Zales Jewelers, located at 1480 Metropolitan Ave, Bronx, NY 10462, offers a range of jewelry options with a special focus on engagement ring creation. With a reputation spanning over 90 years, Zales provides quality craftsmanship and a wide selection of stunning engagement rings, wedding bands, necklaces, and more. Customers appreciate the knowledgeable staff, which includes managers who are noted for their professionalism and customer service.

Operating hours for Zales Jewelers are:
- Monday to Friday: 11:00 AM – 7:00 PM
- Saturday: 11:00 AM – 7:00 PM
- Sunday: 12:00 PM – 6:00 PM
Phone: 718-828-2079

Overall Sentiment from Online Customer Reviews:
The overall sentiment from online customer reviews reflects a mix of satisfaction and frustration. Positive experiences highlight the quality of jewelry and helpful staff, while negative reviews mention issues with service and product quality. The estimated sentiment scores are as follows:
- Positive: 65%
- Neutral: 20%
- Negative: 15%

Best Review:
Sonia noted that the service at Zales is exceptional, emphasizing how she and her husband upgrade their wedding rings every two years, showcasing the store's commitment to customer care.

Worst Review:
Katherine expressed her disappointment in the quality of a bracelet she purchased, which broke multiple times, leading to frustration and a lack of confidence in the store’s repair services.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.