Zales Jewelers, located in the Mall at Bay Plaza, Bronx, NY, specializes in creating engagement rings and offers a wide range of jewelry services. The store, situated at 200 Baychester Ave., Ste. 124B, features knowledgeable staff who strive to provide an informative and pleasant shopping experience. They offer customization for engagement rings, jewelry repairs, inspections, and cleaning, allowing customers to craft the perfect piece for their special occasion.

Operating hours are as follows:

| Day | Hours |
|-----------|----------------------|
| Friday | 10:00 AM - 9:00 PM |
| Saturday | 10:00 AM - 9:00 PM |
| Sunday | 11:00 AM - 7:00 PM |
| Monday | 10:00 AM - 9:00 PM |
| Tuesday | 10:00 AM - 9:00 PM |
| Wednesday | 10:00 AM - 9:00 PM |
| Thursday | 10:00 AM - 9:00 PM |

Phone number: (718) 320-6270

Overall Sentiment from Online Customer Reviews:
From reviewing a total of 146 reviews, a balanced sentiment is noted. Approximately 40% of the feedback is positive, highlighting excellent customer service and the staff’s expertise. However, around 35% of the reviews reflect a negative experience, particularly regarding poor customer service and management. The remaining 25% are neutral or mixed sentiments.

Best Review:
One customer, Dominique, praised a staff member's exceptional knowledge about products, stating that the assistance was invaluable when selecting gifts for an anniversary.

Worst Review:
Andrew expressed frustration over the lack of customer service experienced after the departure of a previous manager, noting that the new management appeared uninformed and dismissive towards customer inquiries.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.