Located in Lafayette, LA, Gold Xchange specializes in creating exquisite engagement rings, alongside a diverse selection of jewelry and precious metals. With a welcoming atmosphere and experienced staff, including owners Billy and Sue Hoffpauir, the store offers personalized service that educates customers on the value and intricacies of their purchases. The facility also provides buying and selling options for gold, silver, and collectible coins.
Gold Xchange operates from 1812 W. Pinhook Road, Suite 202, Lafayette, LA 70508, with a phone number of 337-235-9901. The store is open Monday through Friday from 8:30 AM to 5:30 PM.
### Overall Sentiment from Online Customer Reviews:
Positive sentiment: 78%
Neutral sentiment: 12%
Negative sentiment: 10%
Gold Xchange has garnered a mix of positive and negative feedback from customers. Positive reviews often highlight the friendly and knowledgeable staff, fair pricing, and excellent customer service, which are key components for those seeking engagement ring services. Conversely, some negative reviews have mentioned slow service and uncouth experiences with staff.
### Best Review:
A customer praised Gold Xchange for their fair prices and attentive staff, noting that they received great service throughout their experience.
### Worst Review:
One review criticized the slow service and highlighted a mismatch in service quality, expressing frustration with a specific staff interaction.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
#### Opening Hours:
| Day | Hours |
|------------|---------------------|
| Monday | 8:30 AM - 5:30 PM |
| Tuesday | 8:30 AM - 5:30 PM |
| Wednesday | 8:30 AM - 5:30 PM |
| Thursday | 8:30 AM - 5:30 PM |
| Friday | 8:30 AM - 5:30 PM |
| Saturday | Closed |
| Sunday | Closed |
#### Staff Members:
- Billy Hoffpauir
- Sue Hoffpauir
Positivity Score: 84%
Total Customer Feedback Reviewed: 40
Store Phone Number: 3372359901