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Grogan Jewelers by Lon, located at 315 The Bridge St #101, Huntsville, AL 35806, is a reputable jewelry store specializing in the creation of custom engagement rings and offering exceptional customer service. With over 100 years of experience in the jewelry industry, this family-owned business prides itself on a rich history of quality merchandise and a commitment to customer satisfaction.
The jeweler provides a comprehensive range of services, including custom jewelry design, jewelry repairs, and a unique selection of engagement rings tailored to meet individual preferences. Customers have highlighted the knowledgeable staff, with particular commendations for their attentiveness and willingness to educate clients about options in diamond selection and ring settings. The store’s owner, Lon Brown, along with a dedicated team, strives to create a welcoming atmosphere where clients feel valued.
The online presence has garnered a total of 105 consumer reviews. The general sentiment can be summarized as follows:
Overall Sentiment from Online Customer Reviews:
Positive: 80%
Neutral: 15%
Negative: 5%
Positive reviews frequently mention the friendly and helpful staff, with customers noting their expertise and exceptional service during the engagement ring shopping experience. However, a few criticisms surface about communication delays and service inconsistencies in certain instances.
Best Review: A customer named Makayla praised the knowledge and kindness of the jeweler, emphasizing how helpful Rebecca was during their visit, helping them navigate the details of ring options, and making the experience special.
Worst Review: Ken expressed dissatisfaction with the slow response to his inquiry regarding a watch battery replacement and noted frustrations related to unwanted email communication from the store.
* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
| Opening Hours |
| ---------------- |
| Monday - Saturday: 10:00 AM - 8:00 PM |
| Sunday: Closed |
Staff Members:
Lon Brown (Owner)
Rebecca (Staff Member)
Positivity Score: 87.5%
Total Customer Feedback Reviewed: 105
Store Phone Number: 2568374808
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