Kay Jewelers, located in Lauderdale County at 2801 Memorial Parkway South, Suite 272, Huntsville, AL 35801, is a well-known destination for those looking to create beautiful engagement rings. This jewelry store specializes in a wide variety of services, including custom and special orders, diamond upgrades, jewelry maintenance and repair, and appraisals. Kay Jewelers offers a welcoming shopping experience facilitated by a knowledgeable staff dedicated to helping customers find the perfect piece, particularly for significant moments like engagements.

The store is open during the following hours:
| Day | Hours |
|-----------|------------------------|
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 12:00 PM - 6:00 PM |
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |

Staff members such as Erica and Dominique have been frequently mentioned in customer feedback for their exceptional service. Overall, a total of 95 reviews have been analyzed to assess customer sentiment.

Overall Sentiment from Online Customer Reviews:
The reviews reflect a mix of experiences, with an estimated positive sentiment of 50%, neutral at 20%, and negative sentiments accounting for about 30%. Many customers praise the helpfulness and friendliness of the staff, especially during the engagement ring purchasing process, while others cite issues with communication and service delays.

Best Review:
In a positive review, Jamarcus highlighted the friendly and accommodating service provided by the staff, making them feel welcomed and valued during their visit.

Worst Review:
Conversely, Runyell expressed disappointment with a staff member's attitude that negatively impacted the shopping experience, leading to frustrations over a warranty issue on a ring repair.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.