Osborne's Jewelers, Huntsville, AL

Osborne's Jewelers, located at 3502 Memorial Pkwy SW, Huntsville, AL 35801, is known for its exceptional engagement ring creation and outstanding customer service. This family-owned business has been a trusted name in jewelry since 1979 and operates in Madison County. The knowledgeable staff at Osborne's take pride in assisting customers with custom designs and providing a warm and welcoming environment for all jewelry needs. They offer a range of services including jewelry repairs, watch repairs, jewelry engraving, appraisals, and custom jewelry designs, ensuring each piece is crafted to perfection. The store has garnered 442 reviews, highlighting both positive and negative experiences from customers.

Overall Sentiment from Online Customer Reviews:
The general sentiment from customer reviews reflects a largely positive experience, with approximately 85% positive, 10% neutral, and 5% negative feedback. Customers frequently praise the friendly service and expertise of the staff.

Best Review:
Eva commended the staff for their excellent service, noting that her request to add links to her watch was fulfilled promptly and without charge, highlighting the friendliness of the staff.

Worst Review:
A customer shared disappointment regarding a watch service where their high-end watch was scratched during maintenance. Although the store offered to cover part of the repair costs, the customer felt that the resolution did not adequately address the issue.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

| Opening Hours |
|---------------------|
| Monday 10:00 AM - 6:00 PM |
| Tuesday 10:00 AM - 6:00 PM |
| Wednesday 10:00 AM - 6:00 PM |
| Thursday 10:00 AM - 6:00 PM |
| Friday 10:00 AM - 6:00 PM |
| Saturday 10:00 AM - 5:00 PM |
| Sunday Closed |

Staff members mentioned include Dee, who is frequently recognized for her helpfulness and dedication to customer satisfaction.