Gunnell's Jewelry, located at 113 W Main St, Mesa, AZ 85201, is known for its rich history as the oldest family-owned jewelry store in Mesa, serving the community for over 70 years. The store offers a variety of services, prominently featuring custom engagement ring creation, where customers can explore options for personalizing their rings.

The atmosphere is a blend of warmth from a local business and professionalism, although customer experiences seem to vary. The staff has been appreciated for providing expert quality, with several positive remarks about the jewelry selection and craftsmanship. However, there have also been negative reviews highlighting issues such as poor customer service experiences and difficulty retrieving items the customers felt were not handled promptly.

The store operates in Maricopa County and can be reached at (480) 964-5252 for inquiries.

**Overall Sentiment from Online Customer Reviews:**
Positive: 50%
Neutral: 20%
Negative: 30%

**Highlight Reviews:**

Best Review: Dilworth commended the good quality and service at Gunnell's Jewelry, highlighting their satisfaction with the jewelry he purchased.

Worst Review: Kaila reported a negative experience when seeking an engagement ring, feeling belittled during her visit, which left a lasting impression.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

**Opening Hours:**
- Monday: 10:00 AM - 6:00 PM
- Tuesday: 10:00 AM - 6:00 PM
- Wednesday: 10:00 AM - 6:00 PM
- Thursday: 10:00 AM - 6:00 PM
- Friday: 10:00 AM - 6:00 PM
- Saturday: 10:00 AM - 3:00 PM
- Sunday: Closed

Staff members mentioned include the owner, Jeff Gunnell.