Zales Jewelers, located at 6555 E Southern Ave., Ste. 2320, Mesa, AZ 85206-3718, operates in Maricopa County. With a phone number of (480) 830-1950, this jeweler specializes in creating beautiful engagement rings and offers a wide variety of fine jewelry services. Zales also provides custom jewelry, repair services, cleaning, inspection, and trade-in options for previously purchased items.

The staff, including recognized team members like Mike and Mary, are noted for being friendly, knowledgeable, and attentive to customer needs, ensuring a positive shopping experience when selecting engagement and wedding bands. However, some reviews highlighted concerns regarding customer service and product quality experiences, particularly related to warranty fulfillment and repair processes.

Overall Sentiment from Online Customer Reviews:
Positive sentiment: 60%
Neutral sentiment: 15%
Negative sentiment: 25%

Highlighted reviews reflect a mix of experiences. Many customers appreciated the knowledgeable staff and the quality of jewelry, while others expressed frustration over warranty issues and perceived service inadequacies.

Best Review: A customer praised the exceptional service at Zales, specifically highlighting how the attentive staff, especially Scott, provided valuable information about engagement rings while ensuring a pleasant shopping atmosphere.

Worst Review: One reviewer expressed significant dissatisfaction with the overall customer service, sharing that after experiencing multiple issues with their jewelry, they encountered unhelpful responses from staff, leading them to seek alternatives elsewhere.

**Opening Hours:**
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 6:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.