Harris Jewelers Wilmington DE
Harris Jewelers, located at 1812 Marsh Rd Ste 309, Wilmington, DE 19810, is a family-owned establishment offering a diverse range of services, particularly noted for engagement ring creation. The store has garnered an equal mix of customer experiences, demonstrating both strengths and weaknesses.
The business operates under the management of its experienced staff, including Ron, who is frequently mentioned in customer reviews. Known for providing a personalized service, Harris Jewelers excels in creating custom engagement rings, with positive feedback highlighting the knowledgeable and friendly approach of the staff. Many customers appreciate the store’s extensive selection of jewelry and the willingness of the team to assist in finding the perfect piece for special occasions.
However, some reviews express dissatisfaction with the customer service, noting instances of rudeness and unprofessional behavior from certain staff members. A few customers have reported negative experiences related to repairs and overall communication, leading to a mixed view of the store's consumer service.
Overall Sentiment from Online Customer Reviews:
Positive Sentiment: 50%
Neutral Sentiment: 20%
Negative Sentiment: 30%
Opening Hours:
- Monday: 10:00 AM - 6:00 PM
- Tuesday: 10:00 AM - 6:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 6:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 6:00 PM
- Sunday: Closed
Staff members: Ron (named in reviews)
Best Review: A customer expressed appreciation for the fast, friendly service they received when needing a wedding band resized. They emphasized the helpful attitude of the staff and the pleasant experience overall.
Worst Review: One reviewer recounted a troubling interaction when they brought in a broken clasp for repair, describing how aggressively the staff member handled their jewelry and made them feel uncomfortable, ultimately resulting in a decision never to return.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
