Zales Jewelers provides a wide array of services that cater to clientele seeking exceptional jewelry experiences, particularly in engagement ring creation. Located at 4737 Concord Pike, Ste. 140, Wilmington, DE 19803-1442, and reachable at (302) 479-7680, this jewelry destination operates within New Castle County.

This store is known for its extensive jewelry selection, particularly engagement rings and wedding bands. Customers appreciate the knowledgeable staff, who guide them through the selection process, ensuring a personalized experience. The team often receives commendations for their friendliness and professionalism, enhancing the overall shopping experience.

However, there have been some mixed reviews regarding customer service. Positive reviews highlight the attentive service and the skills of staff members like Darlene, who is praised for being helpful and informative. Negative feedback, however, indicates occasional frustrations with policies, such as restrictions on returns that some customers find inconvenient.

Overall Sentiment from Online Customer Reviews:
Positive: 65%
Neutral: 20%
Negative: 15%

**Best Review:**
A customer named Dom expressed satisfaction with the store, noting the great prices and the knowledgeable staff, stating that they truly understand their products.

**Worst Review:**
Diane shared a negative experience regarding Zales' return policy, which she found unreasonable as it required the original purchaser to be present for a refund, causing frustration.

**Operating Hours:**
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM

**Staff Members Mentioned:**
- Darlene

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.