Kay Jewelers, located at 4737 Concord Pike, Ste. 540, Wilmington, DE 19803, offers a welcoming atmosphere for those looking to create the perfect engagement ring. With a diverse selection of fine jewelry, this store specializes in engagement rings and provides services like custom and special orders, jewelry repair, and diamond upgrades. Customers appreciate the attentive and knowledgeable staff, including standout associates like Keives and Di Ane, who are praised for their professionalism and commitment to excellence.

Operating in New Castle County, Kay Jewelers is known for its competitive pricing and various promotions, such as significant discounts on engagement rings.

Opening Hours:
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM

Overall Sentiment from Online Customer Reviews:
Positive: 65%
Neutral: 20%
Negative: 15%

Highlighting customer feedback reveals a mixture of sentiment around the services.

Best Review: A customer commended the staff at Kay Jewelers for their exceptional service, noting the helpfulness and expertise of associates like Keives, who made the ring selection process easy and enjoyable.

Worst Review: Another reviewer expressed frustration over a delayed engagement ring order, stating that the communication regarding the status was poor, leading to disappointment in their overall experience.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Staff Mentioned:
- Keives
- Di Ane