Helzberg Diamonds Rancho Cucamonga, CA

Located at 12491 N Mainstreet Ste 3290, Rancho Cucamonga, CA 91739, the Helzberg Diamonds store offers a wide range of jewelry services, with a strong emphasis on custom engagement ring creation. The phone number for the store is (909) 899-2266.

The store operates in San Bernardino County and provides various services, including engagement ring design, wedding band options, and jewelry repair. Reviews indicate that while the store features a selection of beautiful and high-quality pieces, customer experiences can vary greatly.

Overall, sentiments from online customer reviews are mixed, with approximately 45% positive, 20% neutral, and 35% negative feedback. Positive reviews highlight excellent customer service from staff members like Jesse and Chanel, who have been noted for their helpfulness and knowledge during the ring selection process. Conversely, negative reviews point out that certain customers felt ignored or pressured in their interactions, leading to dissatisfaction with the overall service experience.

Best Review: A customer named Raquelle expressed delight in her experience, praising the patience and assistance provided by staff members Chanel and Rubi during her engagement ring selection and resizing process, making her feel special and well cared for.

Worst Review: Kelly shared frustration over poor service she encountered, particularly regarding delayed communication and rude interactions with staff, which ultimately led her to regret her decision to shop at the store.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

| Day | Hours |
|-----------|-------------------|
| Monday | 10:00 AM - 9:00 PM |
| Tuesday | 10:00 AM - 9:00 PM |
| Wednesday | 10:00 AM - 9:00 PM |
| Thursday | 10:00 AM - 9:00 PM |
| Friday | 10:00 AM - 10:00 PM |
| Saturday | 10:00 AM - 10:00 PM |
| Sunday | 11:00 AM - 7:00 PM |

Staff members mentioned in reviews include Jesse and Chanel.