Helzberg Diamonds, located at 14200 E. Alameda Ave Ste 1044, Aurora, CO 80012, operates in Arapahoe County and offers a dedicated selection of engagement ring creation services. Known for ethical sourcing and a wide array of diamonds, the store specializes in guiding customers through the process of selecting the perfect engagement ring and offers personalized consultations. The expert staff assist with custom designs and help clients understand the intricacies of their jewel selections.

With a rating of 4.6 out of 5 based on 193 reviews, customers frequently commend the exceptional service provided by team members such as Amanda and Jessica for their attentiveness and expertise. However, there are some negative sentiments regarding inconsistent customer experiences. Complaints have been noted about long wait times and lapses in engagement from the staff during busy periods.

Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 15%
Negative: 10%

Best Review: One customer praised Michelle for providing outstanding service, demonstrating thorough knowledge about diamonds, and ensuring a pleasant shopping experience.

Worst Review: Another reviewer expressed frustration with the service provided, noting a lack of attention and responsiveness from the staff despite being an established customer.

Store Hours:
- Monday: 11:00 AM - 8:00 PM
- Tuesday: 11:00 AM - 8:00 PM
- Wednesday: 11:00 AM - 8:00 PM
- Thursday: 11:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM

Staff Members: Amanda, Jessica, Michelle

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.