Zales Jewelers, located at 14200 E Alameda Ave, Ste. 1049 B, Aurora, CO 80012-2511, offers a wide range of services primarily focusing on engagement ring creation and superb customer service. This jeweler, operating in Arapahoe County, emphasizes custom engagement rings and wedding bands, along with repair, inspection, and cleaning services for jewelry. Customers can enjoy a supportive atmosphere with knowledgeable staff, including noted sales associates like Suman and Mobina, who have received positive feedback for their attentive service.

With a total of 538 reviews, Zales Jewelers experiences mixed sentiments.

Overall Sentiment from Online Customer Reviews:
- Positive: 67%
- Neutral: 15%
- Negative: 18%

Positive reviews often highlight the friendly demeanor and dedication of staff, particularly in helping customers secure the perfect engagement ring. However, some negative feedback points to instances of poor customer service, especially regarding follow-up and communication issues.

**Opening Hours:**
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM

Staff members mentioned include Suman and Mobina.

Best Review:
Gayla shared a timely positive experience after a previous issue with a defective ring. The attentive service from Perla and the store manager Suman helped her find a replacement ring, leading her to leave the store feeling elated.

Worst Review:
R T. expressed dissatisfaction after attempting to establish a credit account with Zales. He experienced significant delays in receiving his card and eventually decided to cancel the account and inform others about his negative experience.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.