House of Watches and Fine Jewelry, located at 2505 Concord Pike, Wilmington, DE 19803, serves the Delaware and Tri-State area with a long history in personalized jewelry service. Specializing in engagement ring creation, they offer a range of services including custom designs, diamond selections, and repair services for watches and jewelry. The establishment has a family-owned atmosphere, emphasizing personal service over more impersonal retail environments. The owner, Bob Berman, along with his staff, aims to provide a welcoming experience for clients looking to create memorable pieces such as engagement rings or heirloom jewelry.

Operating hours are as follows:
- Monday to Friday: 9:00 AM - 5:00 PM
- Saturday: Closed
- Sunday: Closed

A balance of online reviews indicates mixed sentiments.

Overall Sentiment from Online Customer Reviews:
- Positive: 40%
- Neutral: 20%
- Negative: 40%

Positive reviews often highlight the friendly staff and their willingness to assist customers with sizing and repairs. On the downside, negative feedback mentions instances of unsatisfactory service and high prices for simple tasks like watch link adjustments, causing frustration among customers.

Best Review:
Kristian noted the family-friendly atmosphere and helpful service while highlighting the capability of the staff in handling jewelry repairs.

Worst Review:
Amy expressed her disappointment over the confrontational approach of a staff member, which led her to seek repairs elsewhere after years of patronage.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.