J & M Jewelers, located at 182 N Chicago St, Joliet, IL, is a charming family-owned jewelry store that has been serving the local community since 1976. Known for its exceptional engagement ring creation services, this shop prides itself on crafting unique, custom pieces that speak to each couple's story. The dedicated staff, including the friendly owner Jim and his family, are committed to providing an inviting atmosphere where customers can comfortably express their visions for their special rings.

With an impressive rating of 4.2 from over 20 reviews, J & M Jewelers regularly receives accolades for its quality craftsmanship and personalized service. Customers appreciate the attention to detail and the knowledgeable guidance provided during the design process. However, some reviews point out occasional issues with customer service and transparency in pricing, reminding visitors to communicate clearly to avoid misunderstandings.

Customer Sentiment: Approximately 80% of customers leave feeling delighted with their experience, while 10% feel neutral, and 10% report having some challenges.

Opening Hours:

Monday: Closed
Tuesday to Friday: 10:00 AM – 5:00 PM
Saturday: 10:00 AM – 3:00 PM
Sunday: Closed

Best Review: Amanda praised the store for having great prices and high-quality pieces, emphasizing the excellent repair and cleaning services offered.

Worst Review: Joseph expressed disappointment over an engagement ring purchase, feeling the communication regarding his concerns was lacking.

This overview is based on customer feedback gathered from Yelp, Google, and Facebook.