Zales Jewelers, located at 3340 Mall Loop Dr, Ste. 1060, Louis Joliet Mall, Joliet, IL 60431, is a prominent jewelry store in Will County, specializing in engagement ring creation and exceptional customer service. The store has garnered a total of 140 reviews, reflecting a diverse range of customer experiences.

Zales offers a variety of services, including custom engagement ring creation, jewelry and watch repair, cleaning and inspection, and personalized customer consultations. Customers have highlighted the store's knowledgeable and friendly staff, contributing to a welcoming atmosphere. Some positive reviews praise the staff's attentiveness and expertise, illustrating a commitment to quality service and customer satisfaction. However, there are some negative sentiments regarding customer service lapses, such as delays and issues with jewelry repairs that have led to frustration among clients.

Overall Sentiment from Online Customer Reviews:
- Positive: 60%
- Neutral: 20%
- Negative: 20%

Opening Hours:
| Day | Hours |
|-----------|---------------------------|
| Thursday | 11:00 AM - 7:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 12:00 PM - 6:00 PM |
| Monday | 11:00 AM - 7:00 PM |
| Tuesday | 11:00 AM - 7:00 PM |
| Wednesday | 11:00 AM - 7:00 PM |

Staff Members Mentioned: Not specified.

Best Review: A customer applauded the attentive and knowledgeable staff, detailing how their selection of engagement rings made for a seamless experience in finding the perfect piece.

Worst Review: Another customer expressed dissatisfaction with the repair service, recounting a negative experience involving delays and poor communication, which left them frustrated with the overall process.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.