David Nelson Exquisite Jewelry, located at 1312 W. Jefferson St, Joliet, IL 60435, is a family-owned jeweler renowned for its exceptional engagement ring creation services. With over 92 reviews, the store showcases a commitment to quality and craftsmanship, specializing in custom designs for various jewelry needs. Customers appreciate the friendly atmosphere and knowledgeable staff, which includes the owner, David Nelson, who is noted for his dedication to customer satisfaction. Services offered include engagement rings, wedding bands, jewelry repairs, and custom jewelry design.
Operating hours are:
- Tuesday: 10 AM - 4 PM
- Wednesday: Closed
- Thursday: 10 AM - 4 PM
- Friday: Closed
- Saturday: 10 AM - 4 PM
- Sunday: Closed
- Monday: Closed
Overall Sentiment from Online Customer Reviews:
Positive: 80%
Neutral: 15%
Negative: 5%
Highlighting both positive and negative aspects, many customers commend the quality of service and the personalized experiences provided by the staff. However, there are mentions of occasional dissatisfaction regarding repair services or quotes not aligning with expectations.
Best Review: Dominic praised the excellent staff and the quality service, emphasizing a supportive local business atmosphere that encourages community support.
Worst Review: Amanda expressed frustration over a repair that was not successful, stating that the jewelry piece failed shortly after service, leading to disappointment in quality.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 87.5%
Total Customer Feedback Reviewed: 92