Helzberg Diamonds, located at 2645 Plainfield Rd, Joliet, IL 60435, operates in Will County and offers a range of services specialized in creating engagement rings and other fine jewelry. Customers can expect personalized consultations with knowledgeable staff, who are dedicated to helping find or design the perfect engagement ring to celebrate life’s significant moments. The store is well-regarded for its extensive selection of diamonds, customizable options, and commitment to customer service.
Operating hours are as follows:
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 11:00 AM - 7:00 PM
- Saturday: 11:00 AM - 7:00 PM
- Sunday: 12:00 PM - 6:00 PM
Customer feedback reveals mixed sentiments about the store.
Overall Sentiment from Online Customer Reviews:
Positive: 60%
Neutral: 20%
Negative: 20%
The majority of customers highlight excellent service, mentioning friendly and knowledgeable staff, especially noting the assistance offered by team members like Carly and Maria. However, some reviews reflect disappointment in service quality, particularly regarding repairs and warranty claims.
Best Review:
Thompson expressed admiration for the store's staff, especially Carly, praising her friendliness and exceptional customer service, making a routine visit an exceptional experience.
Worst Review:
Brian criticized the store's handling of warranty repairs, feeling that promised services were not honored, leading to frustration and disappointment.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Staff mentioned: Carly, Maria.
Positivity Score: 70%
Total Customer Feedback Reviewed: 204
Store Phone Number: 8154399277