KAY Jewelers, located at 3340 Mall Loop Dr., Space 1402, Joliet, IL 60431-1057, operates within Will County and is known for its engagement ring creation services. With a phone contact of (815) 439-2285, this jewelry store is located in the Louis Joliet Mall and offers a wide range of fine jewelry including engagement rings, wedding rings, and custom designs.

The store's knowledgeable staff, including notable members such as Monique and Omar, strive to assist customers in selecting the perfect engagement rings while ensuring a pressure-free shopping experience. The engagement ring creation process emphasizes customization and attention to detail, making it a popular choice for couples looking to commemorate their love.

However, the store has garnered mixed reviews online. Some customers have praised the courteous staff and the range of jewelry available, highlighting moments of excellent service and helpfulness. On the other hand, there are several negative reviews noting issues regarding order fulfillment and customer service challenges, including lengthy waits for repairs and discrepancies in product availability.

Overall Sentiment from Online Customer Reviews:
Positive: 55%
Neutral: 20%
Negative: 25%

Highlight Reviews:
Best Review: A customer appreciated the thorough and patient service provided by Monique, who helped them find safe jewelry options that fit their needs.
Worst Review: Another customer expressed frustration over repeatedly delayed orders and poor communication from staff, leading to a disappointing experience with their engagement ring.

| Operating Hours |
|---------------------|
| Monday: 11 AM - 7 PM |
| Tuesday: 11 AM - 7 PM |
| Wednesday: 11 AM - 7 PM |
| Thursday: 11 AM - 7 PM |
| Friday: 11 AM - 8 PM |
| Saturday: 11 AM - 8 PM |
| Sunday: 11 AM - 6 PM |

Staff Members Mentioned:
- Monique
- Omar

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.