Houston Gold & Silver, located at 19333 Highway 59 N #100 in Humble, TX, is a well-regarded jeweler specializing in the creation and purchase of engagement rings along with various gold and silver items. The store offers exceptional services, ensuring that customers can convert their jewelry into cash effortlessly while receiving top prices on their transactions. Known for its straightforward payment processes, customers often highlight the speed and efficiency of transactions.

The shop is reported to have a mixed reputation based on the total of 105 reviews assessed. Many customers express satisfaction with their experiences, particularly praising the knowledgeable staff and the reasonable pricing for gold and silver, which contributes to a positive atmosphere. However, there are notable negative experiences, with some reviewers criticizing customer service as curt or unfriendly, suggesting that not all interactions meet customer expectations.

Overall Sentiment from Online Customer Reviews:
- Positive: 70%
- Neutral: 20%
- Negative: 10%

**Best Review:** A customer named Walter emphasized the honest and efficient service provided, appreciating the transparent pricing which reflects a trustworthy experience.

**Worst Review:** Marvin expressed dissatisfaction, claiming the staff employed misleading tactics regarding pricing and market conditions, labeling the business as dishonest.

| Opening Hours |
|----------------------|
| Monday-Friday: 9 AM - 5 PM |
| Saturday: 10 AM - 3 PM |
| Sunday: Closed |

Staff members mentioned in reviews include Bob, noted for his detailed insight and professionalism.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.