Zales Jewelers, located at 6721 Farm to Market 1960 Rd E, Unit 6721, Humble, TX 77346-2709, offers a wide range of services specializing in engagement ring creation. The store provides in-store ordering, custom jewelry, jewelry and watch repair, cleaning and inspection services, and trade-in options for diamond jewelry. Customers can expect to find personalized service from knowledgeable staff, including notable mentions of Jamie and Lyn for their assistance in creating beautiful and memorable pieces.

In a competitive market within Harris County, Zales Jewelers maintains a reputation that combines both positive and negative feedback from customers. With 198 reviews reviewed, the overall sentiment indicates a mixture of appreciation for the selection and customer service, alongside complaints regarding slow service and communication difficulties.

Overall Sentiment from Online Customer Reviews:
Positive: 56%
Neutral: 22%
Negative: 22%

Noteworthy highlights include customers praising the helpful and friendly staff, specifically recognizing the outstanding service provided by various associates. However, some have expressed dissatisfaction with unresponsive service and unresolved issues.

Best Review:
Tina commended the exceptional customer service received during her visit, particularly praising Jamie for being helpful and attentive throughout the process.

Worst Review:
Tonyna detailed frustration after sending rings in for resizing, only to have them returned missing a diamond. This led to disappointing interactions with multiple staff members regarding tracking her case.

Store Hours:
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM

Staff Members:
- Jamie
- Lyn

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.